Language Services Associates is hiring a
Coordinator

Summary

The job is a Coordinator position at a language services company, where you will handle interpretation requests, manage tasks, and provide exceptional customer service. The work hours are from 10:00am - 6:30pm EST, Monday to Friday, with a compensation of $16.00/hr. The company offers a great benefits package to full-time employees.

Requirements

• Working Internet Connection that meets internal speed requirement
• A quiet work space free of distractions
• Basic interest in foreign cultures required (knowledge of foreign languages helpful)
• Customer service experience or Call Center experience required
• Strong oral and written communication skills
• Professional and positive phone manner with clients from all types of industry sectors
• Must be proficient in current software packages (Microsoft Word, Excel, Outlook, and Power Point)
• Attention to detail while effectively juggling multiple tasks
• Willingness to learn and take on more responsibility as needed
• College degree or equivalent work experience helpful
• Regular and punctual attendance

Responsibilities

• Maintain a high level of customer service while assisting clients, interpreters and internal customers over the phone, via email and chat
• Complete Outbound calls to address client and interpreter needs
• Accurately gather required information to process scheduled interpretation requests via phone, online or email
• Perform necessary next steps to assign an appropriate Interpreter or Agency Partner
• Complete all client and interpreter follow-up notifications and updates via phone and email within the specified timeframe
• Utilize available resources for independent problem-solving and escalate other issues or concerns as appropriate
• Adhere to personal attendance schedule and arrive for work on time
• Communicate with Contact Center Managers, as appropriate, when issues arise
• Maintain full confidentiality and adhere to LSA's security policies at all times
• Provide excellent customer service addressing all client and interpreter needs
• Perform all other duties as assigned by the Division Manager

Benefits

LSA offers a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits