Language Services Associates is hiring a
Coordinator

Summary

The Inbound Coordinator role at LSA involves handling inbound calls from clients, completing accurate intake, connecting calls to interpreters, and providing exceptional customer service. The position requires proven customer service skills, the ability to work in a fast-paced environment, excellent communication skills, reliability, collaboration, teamwork, and the ability to type at least 30 WPM. The shift is from Monday-Friday, 9:00am-5:30pm EST, and LSA offers a benefits package.

Requirements

• Proven success with providing exceptional customer service
• Ability to work successfully in a fast-paced environment
• Excellent written and oral communication, including proper spelling
• Reliable, collaborative, and works with an enthusiastic mindset
• Success working independently and within a team
• Ability to type 30 WPM minimum

Responsibilities

• Answer inbound calls
• Complete required client intake without errors
• Connect calls to the appropriate interpreter within LSA compliance and IBT performance standards
• Provide exceptional Customer Service to internal and external customers
• Adhere to personal attendance schedule and arrive for work on-time
• Communicate with call center managers, as appropriate, when issues arise
• Maintain full confidentiality and adhere to LSA's security policies at all times
• Complete interpreter evaluations as assigned or requested
• Complete internal case forms as appropriate
• Utilize available resources for independent problem-solving and escalate other issues or concerns as appropriate

Benefits

• Medical, Dental, Vision
• 401k with partial match