Coordinator Communications

Summary

Join Granicus's Experience Group (GXG), an in-house digital agency, as a Communications Coordinator. You will contribute to the design, development, and delivery of omnichannel campaigns and content for government clients. Responsibilities include supporting key message development, evaluating customer content, identifying optimization opportunities, and developing email campaign plans. You will work with a data-driven, customer-focused team to improve the citizen experience. The role requires experience developing content for multichannel campaigns and websites, analyzing data, and working on large-scale projects. Granicus is a remote-first company with a globally distributed workforce, offering a transparent and inclusive work environment.

Requirements

• Candidates will have experience developing content for multichannel campaigns and/or websites, analyzing data to inform decisions, and working on large-scale or program-level projects for customers, preferably for government
• Candidates must have a desire to be part of a data-driven, customer-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government customers

Responsibilities

• Demonstrate a polished, professional relationship with colleagues & customers
• Assume positive intent
• Be collaborative. Create space for and be open to different expertise and experiences
• Be dependable and reliable for our customers and our colleagues
• Be organized and manage your own workload
• Be proactive. Be willing to jump in, not wait to be told
• Be willing to try something new, not dependent on documented examples
• Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues
• Be open to feedback. Listen with the same passion with which you want to be heard
• Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

• Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions
• Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities
• Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context
• Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility

Benefits

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more