Copywriter

Summary

Join Entrata, a global leader in property management software, as a Technical Writer! Collaborate with instructional designers to create engaging learning content, including courses, certifications, and exams. Your expertise will be crucial in ensuring a unified voice and style across all materials. This editing-heavy role requires strong writing and communication skills, along with the ability to translate complex information clearly and concisely. You will also contribute to the development of new courses and certification programs. If you thrive in a fast-paced environment and have a passion for creating high-quality learning materials, this is the perfect opportunity for you.

Requirements

• 6+ years of experience in technical writing, content development, or a related field
• Thrive in a fast-paced, collaborative environment with a high-volume workload often requiring short turnaround times
• Advanced writing and editing skills with mastery of English grammar
• Strong attention to detail and ability to uphold high-quality standards
• Proven ability to communicate complex information clearly and concisely
• Demonstrated ability to give and receive feedback constructively
• High emotional intelligence and ability to collaborate cross-functionally
• Exceptional organizational and time-management skills
• Bachelor’s Degree in Communication, English, Instructional Design, or a related field with an emphasis on writing (or equivalent experience)

Responsibilities

• Develop and demonstrate expert-level understanding of Entrata’s products and services to independently translate complex concepts into clear, polished, and engaging learning content
• Edit works from multiple contributors for quality, voice, tone, grammar, and style, while ensuring cohesiveness across projects
• Write and strategize scripts, copy, and other written materials with a strong focus on learner engagement and business goals
• Develop, revise, and validate exam questions, aligning with learning objectives and assessment best practices
• Design and implement emails and reusable templates for customer communication
• Apply and update style guides by identifying gaps and recommending improvements to elevate content standards across the team
• Lead or co-lead the planning and development of new courses and certification programs, contributing to overall strategy and vision
• Model and promote effective writing practices, mentoring colleagues and advocating for high-quality, user-centered communication
• Deliver and review a variety of content assets as requested by the manager or project team, providing strategic recommendations where needed
• Review and edit content in multiple development tools, including those without traditional editing features, leveraging creativity to ensure quality control

Preferred Qualifications

• Master’s Degree in Communication, English, Instructional Design, or a related field with an emphasis on writing
• Secondary experience in instructional design, learning design, or curriculum design is a plus
• Experience in the multi-family industry
• Familiarity with SaaS and agile development

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance
• Comprehensive medical, dental, and vision coverage , including fertility benefits, available for eligible employees and their families
• HSA/FSA options and employer-paid disability benefits provided for eligible employees
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security
• Wellness initiatives promoting physical and mental well-being , access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs
• Family-centric leave policies supporting new parents during significant life events
• Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits
• Bi-annual swag drops for employees