Co-Sell Partner Program Manager

Summary

Join Twilio as a Co-Sell Partner Program Manager and lead the scaling of our partner program for Systems Integrators (SIs), Independent Software Vendors (ISVs), Resell, and Technology partners. You will design, implement, and optimize partner-focused initiatives, including co-sell strategies and lead passing programs. This role requires expertise in partner management, program development, and operational execution. You will collaborate with various teams to enable the salesforce on co-sell initiatives and manage Crossbeam for efficient data sharing. The position involves data analysis, performance tracking, and reporting. This remote role offers competitive pay and benefits, including generous time off and parental leave.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field; MBA is a plus
• 5+ years of experience in program management with a partner/channel focus, or related roles
• Proven track record of managing co-sell, lead passing, and/or resell programs

Responsibilities

• Design and oversee co-sell programs to maximize shared revenue opportunities with ISV partners, ensuring programs are both scalable and flexible to meet diverse customer needs across verticals and regions
• Track, analyze, and optimize co-sell performance metrics to ensure alignment with company goals
• Collaborate with product, sales, marketing, and partner teams to enable the salesforce on co-sell initiatives, ensuring they have the tools and resources needed for success
• Develop a structured, transparent lead passing framework that ensures seamless communication and collaboration between partners and internal sales teams
• Establish KPIs to track the performance and ROI of co-sell efforts. Analyze program results and make data-driven recommendations to improve and scale future initiatives
• Ensure partners are equipped with resources and tools to effectively participate in the program
• Lead the setup, integration, and ongoing management of Crossbeam to enable efficient data sharing and partner collaboration
• Educate partners and internal stakeholders on Crossbeam best practices and usage
• Regularly assess the platform’s performance and implement enhancements as needed
• Act as the primary point of contact for partner-related initiatives across sales, marketing, product, and operations teams
• Develop and deliver training and enablement materials to support partner success
• Foster strong relationships with partners to understand their needs and align on joint business goals
• Establish KPIs and benchmarks to measure the success of partner programs
• Generate regular reports and dashboards to share program outcomes with stakeholders
• Leverage insights to continuously refine and improve partner programs

Preferred Qualifications

• MBA or advanced degree in a related field is a plus
• Experience supporting or scaling resell program frameworks
• Proven ability to manage and scale programs for global partner ecosystems
• Familiarity with Impartner, SFDC & Crossbeam

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave