Credit Operations Specialist

Summary

Join Wisetack, a leading fintech company, as a Credit Operations professional. You will be responsible for reviewing merchant and borrower applications, mitigating credit risk, and preventing fraud. Collaborate with internal stakeholders, maintain SLAs, and analyze processes to propose improvements. This role requires 2+ years of underwriting experience, familiarity with AML/KYC policies, and strong communication skills. Excel proficiency and impeccable attention to detail are essential. The position offers a competitive salary ($58,300-$81,600), equity, and benefits. Wisetack values customer focus, speed, leadership, ownership, and a positive work environment.

Requirements

• 2+ years of experience in underwriting
• Familiarity with Anti-Money Laundering (AML) and Know Your Customer (KYC) related policies
• General knowledge of lending, credit, and risk management
• Impeccable attention to detail
• Excel proficiency
• Strong communication skills, with the ability to collaborate effectively with teammates and external partners

Responsibilities

• Perform reviews of merchant and borrower applications, managing and mitigating credit risk while also seeking to identify and prevent fraudulent transactions
• Work cross-functionally with internal stakeholders such as the support team, growth team and product, and act as a subject matter expert for any customer issues related to credit operations and merchant onboarding
• Maintain and respond to email inquiries sent to underwriting
• Uphold Service Level Agreements (SLAs) for our customers and internal stakeholders
• Analyze and propose improvements to current merchant underwriting, fraud mitigation, and loan application processes
• Monitor and validate accuracy of implementation and modifications to Know Your Customer (KYC), credit eligibility, and pricing parameters

Preferred Qualifications

• FinTech lending landscape
• Experience querying databases (SQL)

Benefits

• Equity
• Benefits