CRM Administrator

Summary

Join our team as a Zoho Administrator, responsible for managing and optimizing our Zoho suite of applications, including Zoho CRM, Zoho Creator, and related tools. You will configure, customize, maintain, and support these applications, ensuring they efficiently support business operations and align with our strategic goals. You will work closely with cross-functional teams, troubleshoot user issues, and implement automation workflows. This role requires strong technical skills, including experience with Deluge scripting, Zoho Creator, and Zoho Flow, as well as excellent communication skills to translate technical information to non-technical stakeholders.

Requirements

• Bachelor’s degree in Computer Science, Business Systems, or related field (preferred)
• Proven experience as a Zoho CRM or Zoho One Administrator (2+ years preferred)
• Strong knowledge of Deluge scripting and Zoho’s automation features
• Experience with Zoho Creator, including form/report creation and app workflows
• Strong analytical, organizational, and problem-solving skills
• Excellent communication skills, especially in translating technical issues to non-technical stakeholders

Responsibilities

• Administer and maintain Zoho CRM and other Zoho apps (e.g., Creator, Books, Desk, Recruit)
• Customize modules, fields, workflows, validation rules, layouts, and Blueprints
• Manage users, roles, profiles, permissions, and data security settings
• Build custom reports, dashboards, and analytics using Zoho Reports/Analytics
• Implement and maintain automation workflows, webhooks, and Deluge functions
• Troubleshoot and resolve user issues and bugs; provide technical support and training
• Ensure data integrity through regular audits, imports/exports, and deduplication
• Integrate Zoho with third-party tools (via API, Zoho Flow, or middleware platforms)
• Stay up to date on Zoho product updates and make recommendations for process improvements
• Collaborate with internal stakeholders to gather requirements and implement solutions

Preferred Qualifications

• Hands-on experience with Zoho Flow, Zoho Analytics, and Zoho Books (nice to have)
• Familiarity with REST APIs and tools like Postman, Zapier, or Make
• Zoho CRM Administrator Certification
• Zoho Creator Certified Developer
• Experience with Zoho One ecosystem administration

Benefits

• Biweekly payments, free of deductions from our end
• Long-term work relationship perspective
• Fully remote job, 40 hours per week, with 2 days off
• Paid vacation time and recognition of US holidays
• Mental health support and work-life balance culture
• Collaborative and inclusive work environment
• Free training and continuous improvement programs