Remote CRM Analyst

Summary

Join our growing team at Dynatron Software as a CRM Analyst and contribute to the management and optimization of customer relationship management systems.

Requirements

• Bachelor's degree or equivalent experience
• 3+ years of experience with CRM configuration: including workflows, validation rules, formula fields, customer journeys (work management), modules and security controls
• Experience with Agile and SCRUM methodologies
• Experience using of Jira/Confluence for requirements documentation
• Proven ability to design, implement and integrate CRM solutions to optimize business processes
• Experience with process engineering methodologies (As-Is and To_be process mapping)
• Exceptional written and verbal communications skills required
• Must be familiar with SugarCRM or similar CRM platforms i.e. SalesForce or Microsoft Dynamics
• Ability to adapt to changing requirements and technologies

Responsibilities

• Leverage strong analytical skills and knowledge of CRM or business system intelligence systems
• Maintain a deep understanding of user processes, collaborate with stakeholders, and identify opportunities for process optimization
• Address technical issues and discrepancies reported by users, providing timely solutions
• Identify and address gaps in customer experience to enhance satisfaction
• Actively participate in Agile ceremonies (Scrums, Design Meetings, Sprint Planning, Reviews, and E2E testing)
• Gather requirements from stakeholders and analyze them based on technical environments and enterprise specifics
• Synthesize analytical findings into clear, incisive insights and recommendations that drive business results
• Develop functional design documents, including technical specifications for custom development and system integration
• Serve as a CRM subject matter expert, providing coaching and mentorship to junior team members
• Develop, maintain, and update system configuration documentation

Preferred Qualifications

• Experienced Analyst skilled in CRM analysis, database management and data mining
• Proven ability to identify and resolve data issues, maintain database integrity and utilize data to develop strategies
• Excellent written and verbal communication skills

Benefits

• Excellent benefits including health, dental, and vision insurance
• Work from home and flexible scheduling depending on job requirements
• Professional development opportunities
• 9 paid holidays
• 15 days PTO
• Home office setup support for remote employees
• A welcome “swag bag” with branded clothing as an official welcome to the team