CRM Manager

Summary

Join Unlimit, a global fintech company, as their CRM Manager. You will lead the development and implementation of a robust CRM strategy, overseeing customer relationship platforms and spearheading email marketing campaigns to drive customer acquisition, activation, and retention. This role requires managing customer review platforms, ensuring seamless communications, and collaborating with cross-functional teams. You will also be responsible for identifying optimal CRM solutions, integrating third-party services, and developing in-house tools. The ideal candidate possesses extensive experience in email marketing and CRM campaign management, along with strong project management and analytical skills. Unlimit offers a competitive salary, paid time off, and a multicultural work environment.

Requirements

• At least 3 years of experience managing email marketing and CRM campaigns with a proven track record of creating best-practice CRM from scratch
• Experience in setting up and managing CDP platforms
• Strong Stripo or similar software experience
• Project management skills, experience leading cross-functional teams and handling multiple projects
• Understanding of data collection, reporting, and analytics
• Excellent communication and interpersonal skills
• Upper-Intermediate level of English and above

Responsibilities

• Develop and implement a CRM strategy for engaging and converting with different customer segments on different steps across CJM
• Oversee customer review platforms and ensure seamless management of customer relationships and communications
• Develop and launch both manual and automatic email marketing campaigns focusing on user acquisition, activation, and retention
• Identify optimal services and solutions for CRM marketing, integrate third-party services, and participate in the development of in-house tools
• Segment and analyze the customer base
• Collaborate with cross-functional teams to build and plan communications
• Plan, monitor, and report performance

Benefits

• Attractive monthly salary paid in line with experience
• Vacation, sick, and paid holidays
• A team of top international professionals to learn from
• Multicultural working environment, growing opportunities, and many more