CRM Solutions Specialist

Summary

Join our consultancy as a highly motivated CRM Solutions Specialist to support the ongoing development and optimization of CRM systems, particularly focusing on Microsoft Dynamics.

Requirements

• 5-10 years of experience in a role involving CRM systems (preferably Microsoft Dynamics), SQL, and Azure environments
• Strong understanding of CRM customization, particularly with Microsoft Dynamics
• Experience with SQL for data queries and database management
• Proficiency in Azure services, including Azure Data Lake
• Knowledge of Microsoft Power Platform (Power BI, Power Automate) is a plus
• Ability to assess data flows and troubleshoot CRM issues effectively, with a proactive approach to data quality and integrity
• Strong communication skills and the ability to collaborate with cross-functional teams and end-users, translating technical processes into actionable insights
• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field, or equivalent work experience

Responsibilities

• Lead efforts in the integration of data from various legacy systems into Microsoft Dynamics, leveraging SQL and Azure Data Lake capabilities
• Support development and customization within Microsoft Dynamics to meet evolving business requirements, ensuring the CRM environment aligns with operational needs
• Act as a primary technical resource for CRM-related operations, collaborating with teams to troubleshoot issues, manage updates, and provide end-user support
• Maintain data quality within the CRM by implementing best practices for data management and validation, and provide regular reports on CRM usage, system health, and data integrity
• Work with internal stakeholders and users to ensure a clear understanding of CRM functionalities, offer training as needed, and support Agile project methodologies as applied to CRM projects
• Identify and implement enhancements to the CRM system, focusing on process efficiency, data accessibility, and improved user experience

Benefits

Full benefits, including health, dental, vision, life, disability, vacation, and 401(k) with company match