Massive Rocket is hiring a
CRM Strategist

Summary

The job is for a CRM Strategist at Massive Rocket, a fast-growing digital marketing agency. The role involves developing and implementing CRM strategies for clients, participating in client sessions, conducting strategy sessions, contributing to pitch presentations, identifying additional work streams for client retention, and staying updated with industry trends.

Requirements

• Minimum 6+ years of CRM experience, with 2 years in a CRM Strategy position in an agency, consultancy or a client-side
• Strong skills in working with Braze, Salesforce Marketing Cloud or HubSpot
• Experience presenting complex strategies, translating goals and insights into value propositions and connecting your strategy to achievable and coherent activation plans
• In-depth knowledge of CRM and technologies, with expertise in CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot..etc
• Excellent communication and interpersonal skills
• Proven ability to drive results, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment

Responsibilities

• Deliver and orchestrate CRM strategy for clients with a focus on how to leverage data to measure and generate ROI, and deliver against their KPIs
• Craft compelling, strategic, and visually appealing decks for clients using data and insight
• Understand clients' strategic goals and deliver communication plans across complex or major projects, ensuring they are optimised against business KPIs
• Use large datasets and a variety of analytical techniques to tell compelling stories with the data in an easy-to-understand manner
• Proactively identify additional work streams to extend the retention of our clients
• Develop and nurture relationships with key stakeholders and decision-makers within potential and existing client organisations
• Conduct client audits to assess satisfaction levels, identify areas for improvement, and explore opportunities for expansion
• Collaborate with the sales and data teams to create successful pitches
• Stay up-to-date with industry trends and best practices in CRM

Benefits

• Fast-moving environment – you will never stop learning and growing
• Supportive and positive work culture with an emphasis on our values
• International presence – work with team members in Europe, the US, and around the globe
• 100% remote forever
• Flexible Vacation Policy
• Career progression paths and opportunities for promotion/advancement
• Organised team events and outings