Customer Account Executive

Summary

Join Nextiva as a Customer Account Executive and help existing customers maximize their use of Nextiva solutions. You will manage a portfolio of small to mid-sized business customers, uncovering opportunities through various outreach methods. Responsibilities include cross-selling solutions, delivering product walkthroughs, and using sales frameworks to close deals. Maintain Salesforce accuracy, meet sales targets, and deliver amazing service. This role requires 4+ years of experience in account management, sales, or business development, proven revenue growth, strong communication skills, and Salesforce CRM experience. The ideal candidate is customer-focused, business-insightful, results-driven, and resourceful.

Requirements

• 4+ years of experience in account management, sales, or business development
• Proven success growing revenue within existing customer accounts
• Fluent in English (spoken and written)
• Strong communication and listening skills; able to type 50+ WPM
• Skilled in multichannel outreach and follow-up (calls, email, SMS)
• Salesforce CRM experience and forecasting comfort
• Working knowledge of BANT, MEDDPIC, or similar qualification frameworks
• Competitive, coachable, organized, and customer-obsessed

Responsibilities

• Manage a portfolio of existing small to mid-sized business customers (100 or less Employees)
• Uncover opportunities through discovery-led outreach using calls, email, SMS, and voicemail
• Cross-sell solutions such as call center features or reporting dashboards based on actual business needs
• Deliver tailored product walkthroughs that demonstrate how Nextiva drives business outcomes
• Use BANT and MEDDPIC frameworks to qualify, prioritize, and close deals with confidence
• Maintain Salesforce accuracy, manage pipeline, and forecast revenue weekly
• Meet and exceed monthly and quarterly sales targets
• Deliver Amazing Service®, leveraging the value of our products and services
• Strategically build a strong pipeline to ensure quota is consistently met

Preferred Qualifications

• Customer Focused – you demonstrate a deep care and concern for helping customers succeed, beyond what they even imagined possible
• Business Insight – you are intellectually curious, a consummate learner that helps educate others on the possibilities and potential results of a Nextiva partnership.  You bring new ideas to the business for product innovation or processes
• Product Positioning – you have an innate ability and desire to master the Nextiva product suite and get tremendous satisfaction in matching the value and benefit to customer needs
• Influencer – you help customers make difficult decisions through caring, forward-thinking, and simple solutions that will make them a hero in their business
• Results Driven – you play to win and realize the benefits to the customer, your personal gain, and the business impact that your sales contribute
• Resourceful – you are technically savvy, able to maneuver systems and tools while having conversations.  You use systems and tools to your advantage, helping you know more about your customers

Benefits

• Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Life Insurance (24 times your monthly salary)
• Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement