Customer Account Manager

Summary

Join Simplify360, a Nextiva company, and redefine the future of customer experiences. This role focuses on ensuring customer success and delight, expanding revenue through cross-selling and upselling, and driving new business growth. You will develop best practices for customer lifecycle management and build strong customer relationships. The ideal candidate possesses 3-5 years of experience in customer-facing SaaS roles and strong communication skills. Simplify360 offers a comprehensive total rewards package including competitive compensation, medical insurance, group insurance, generous paid time off, and professional development opportunities.

Requirements

• 3-5 years’ experience in leading customer-facing organizations in SaaS
• Hands on experience in handling customer on-boarding, training, maintaining relationship and understanding customer empathy
• Understand customer’s problem and providing the solution around it
• Strong sense of customer satisfaction
• Strong empathy for customers AND passion for revenue and growth
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Enthusiastic and creative leader with the ability to inspire others
• Excellent communication and presentation skills
• Master's degree in management or Program Management

Responsibilities

• Ensure customer success and delight for the clientele
• Expand our revenue in accounts through cross-sell and up-sell
• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
• Drive new business growth through greater advocacy and reference-ability
• Develop best practices and state of the art processes for customer lifecycle management
• Develop strong customer relationship and executive stakeholder management
• Identify market trends, insights and provide thought leadership internally/externally

Benefits

• Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR
• Group Term & Group Personal Accident Insurance
• 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Provident Fund & Gratuity
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement