Customer Advisor

Summary

Join our team in Malta as a hybrid Customer Advisor! This role offers a fantastic opportunity for German-speaking professionals with strong communication skills to provide email and chat support to customers. You will be responsible for ensuring prompt and professional responses, maintaining high customer satisfaction, and working a hybrid schedule (two days on-site, three days remote). We offer a competitive salary, relocation support (including flight reimbursement and housing assistance), and comprehensive health and life insurance. Previous customer service experience is a plus but not required. Apply today to join our international team!

Requirements

• Proficiency in German (written and spoken), C1 minimum
• Good level of English
• Strong attention to detail and a collaborative approach

Responsibilities

• Provide customer support in German via email and chat
• Ensure prompt and professional responses to customer queries
• Maintain a high standard of customer satisfaction
• Work on-site in Malta for two days per week, with the option to work remotely for the remaining three days

Preferred Qualifications

Previous experience in customer service is a plus, but not required

Benefits

• Competitive salary package
• Hybrid work setup: two days on-site in Malta, three days remote
• Relocation support including flight reimbursement and housing assistance (accommodation support provided)
• Health and life insurance coverage
• Flight ticket reimbursement
• Two months of accommodation assistance provided in Malta