German Speaking Customer Advisor

Summary

Join our team in Malta as a hybrid Customer Advisor! We are looking for German-speaking professionals with excellent communication skills and a customer-centric approach. This role offers a blend of on-site and remote work, providing email and chat support to customers. You will be responsible for promptly resolving customer inquiries and maintaining high customer satisfaction. Relocation support, including flight reimbursement and housing assistance, is provided. A competitive salary package and comprehensive benefits are offered.

Requirements

• Proficiency in German (written and spoken), C1 minimum
• Good level of English
• Strong attention to detail and a collaborative approach

Responsibilities

• Provide customer support in German via email and chat
• Ensure prompt and professional responses to customer queries
• Maintain a high standard of customer satisfaction
• Work on-site in Malta for two days per week, with the option to work remotely for the remaining three days

Preferred Qualifications

Previous experience in customer service is a plus, but not required

Benefits

• Competitive salary package
• Hybrid work setup: two days on-site in Malta, three days remote
• Relocation support including flight reimbursement and housing assistance (accommodation support provided)
• Health and life insurance coverage
• Flight ticket reimbursement
• Two months of accommodation assistance provided in Malta