Customer Advisor

Summary

Join Sutherland's growing team as a Customer Service Expert for a leading e-commerce brand! This role involves handling customer inquiries about audio books, music, and other genres, providing efficient and friendly solutions. After a one-month training period in Burgas, you'll enjoy a full work-from-home (WFH) arrangement. The position requires excellent German (B2-C1) and English (B2) skills, along with a passion for books and strong problem-solving abilities. Sutherland offers a competitive compensation package, including full WFH, additional health and life insurance, paid time off, and numerous other benefits.

Requirements

• Excellent command of the German language (B2-C1)
• Good level of English (B2)
• Organizational and prioritization skills
• Desire to help customers and contribute to the team's success
• Analytical mindset and strong problem-solving skills
• Eager to learn, self-motivated, and goal oriented

Responsibilities

• Handle incoming customer inquiries about our client’s key products – audio books, music and all different kinds of genres
• Sharing thoughts and help items with passionate book lovers
• Focus on representing the company in the best way possible and solving customers’ queries
• Providing efficient, complete, and friendly answers

Preferred Qualifications

Passion and knowledge of books, authors and podcasts is an advantage

Benefits

• Full WFH option after the initial 2 months training in office in Burgas
• Very competitive compensation package
• Extremely cool benefit of unlimited access to one of the biggest audio book libraries in the world
• Long-term job security with permanent contract
• Additional health insurance and life insurance
• 24 days of paid annual leave, 3 of which are wellness days
• 1.5h paid breaks per day
• Food vouchers
• Individual coaching and training to maintain knowledge
• Clear career path within the company
• Great office location
• Friendly and modern working environment
• Team games and rewards for good mood
• Fully digital employee services through eSignature
• Employee assistance program, including 24/7 access to psychological support
• Employee discounts portal featuring over 20 exclusive discounts
• Employee referral program
• Rewards and recognition program
• Relocation package if you are relocating from another city or country
• Multisport card partially covered by the company
• In-house learning and development portals with training options for Certification
• Multiple events organized in the office for employee engagement as well as wellness initiatives
• Gift for birth or adoption
• Corporate social responsibility events and team buildings
• Exposure to global business knowhow
• Available parking space, regulated by company policy