Customer And Market Researcher

Summary

Join Constant Contact as a Customer and Market Researcher and conduct primary and secondary research projects to enhance decision-making and establish testing practices. You will be responsible for independently conducting research projects from start to finish, including design, analysis, reporting, and presenting findings to senior leadership. This role requires strong analytical skills, experience in various research methodologies, and excellent communication abilities. The position can be in-person or remote, with options in several office locations. A competitive compensation package, including health and welfare benefits and paid leave, is offered. Constant Contact values work flexibility and offers a hybrid work model.

Requirements

• Bachelor’s degree, ideally within the marketing, business, economic, or social science fields
• 5+ years of work experience in market or customer research, marketing, data analytics, competitive intelligence, consulting
• Knowledgeable in statistics and statistical software (i.e. Excel,DisplayR, SPSS, SQL). and is comfortable with conjoint analysis, max diff, chi-squared testing
• Knowledgeable of survey research and best practices and survey software (i.e. Alchemer, Qualtrics)
• Self-starter with the ability to function well independently and in collaboration with stakeholders under tight deadlines while tackling complex problems
• Must be an excellent communicator with strong presentation and data visualization skills with an ability to distill complex information to a variety of stakeholders
• Curious and independent thinker

Responsibilities

• Responsible for independently conducting research projects from start to finish, including research design, analysis, report building, and dissemination of the core insights
• Independently conduct complex quantitative in-depth market, customer, and competitor analysis ranging from regression analysis to cluster analysis
• Independently conduct competitive and syndicated research analysis, including reviewing competitor SEO/SEM, investor reports, and compiling outside data deliverables
• Independently conduct rigorous qualitative research, including IDIs, focus groups, and diary studies
• Translate data into actionable insights, create reports, and present research findings to senior leadership
• Tie analytics and research data to business KPIs, proving and showing predictive and causal behavior to inform business strategy
• Become a key point of contact for stakeholders and teams, as well as become the subject matter expert for our target audience
• Lead and manage larger multi-person research projects, ensuring that deadlines are hit, tasks are appropriately delegated while also contributing to the research process, including developing screeners, questionnaire writing, data analysis, survey programming, qualitative interviews, etc

Preferred Qualifications

• Master’s degree
• Background working in SaaS environment

Benefits

• Health and welfare benefits including paid leave
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
• Professional development opportunities
• Work flexibility
• Hybrid work model