Customer Care Advisor

Summary

Join GoodLeap, a technology company providing financing and software for sustainable solutions, as a Customer Care Advisor. You will initiate sales, manage prospect lists, and generate qualified leads. This role requires exceptional customer service, strong communication skills, and the ability to offer additional products. You will document customer interactions, handle issues diplomatically, and escalate concerns as needed. The ideal candidate possesses 3+ years of customer service or sales experience, preferably in the solar industry, and demonstrates excellent communication, patience, and adaptability.

Requirements

• 3+ years of customer service and/or sales experience
• Excellent interpersonal, verbal, and written communication skills
• Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
• Embraces change and is flexible to the needs of the business and team
• Ability to accept and apply coaching and feedback from leadership
• Proven track record of reliability and a strong work ethic is a must

Responsibilities

• Represent GoodLeap as a subject matter expert during a series of calls to customers
• Provide exceptional customer service and support by utilizing strong verbal and written communication skills
• Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
• Update GoodLeap systems to ensure each interaction with a customer is well documented
• Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
• Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly
• Complete other tasks as deemed appropriate by manager

Preferred Qualifications

Previous solar customer service or sales experience highly desired

Benefits

Compensation: $22/hr