EcoVadis is hiring a
Customer Care Associate, Japan

Summary

The job is for a Customer Support role at EcoVadis, a company providing business sustainability ratings. The role involves supporting customers via phone, email, and chat, understanding the platform, communicating industry best practices, and reporting insights to improve customer experience.

Requirements

• Bachelor or Diploma in Communications, International Business Management or any related field with at least 1 year of experience preferably with international exposure in a customer service/ support role
• Fluent in Japanese and English is a must; proficiency in additional languages would be a plus
• Ability to speak with a customer as a first-level support
• Customer and quality-oriented attitude
• Being open-minded and flexible
• Excellent written and verbal communication skills
• Good time management with strong organizational skills

Responsibilities

• Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistance
• Taking appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options
• Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements
• Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success
• Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation

Preferred Qualifications

Interest in Sustainability would be a plus

Benefits

• Beginning: ASAP
• Full time position