EcoVadis is hiring a
Customer Care Associate

Summary

The job is for a Customer Support role at EcoVadis in Mauritius. The position involves providing customer support via email, chat, and phone, understanding the platform, communicating industry best practices, and capturing customer insights. The ideal candidate should have relevant education and experience, be fluent in English and French, and have excellent customer service skills.

Requirements

• Bachelor or Diploma in Communication, International Business Management or any related field having at least 1-year working experience
• Fluent in English and French, additional languages is a plus

Responsibilities

• Provide support for customers primarily via email, chat, and phone to ease their experience on the platform, answer questions, and provide consultative assistance
• Take appropriate steps to listen, understand, and engage with the customer to find solutions & communicate options
• Develop a comprehensive understanding of the EcoVadis platform, processes, & practices ensuring quality assistance with incoming customer queries
• Understand and communicate industry best practices and the evolution of EcoVadis product and platform functionality, methodology, and administrative services integral to the customer's success
• Capture and record internal and customer-sourced insights to bridge gaps that may exist between customer expectations & participation

Preferred Qualifications

International exposure in a support role is helpful - even if only dealing with international clients over the phone

Benefits

• Support with all the necessary office and IT equipment
• Wellness allowance
• Work from Home Allowance
• Travel Grant allowance
• Annual performance bonus
• Remote work from abroad policy
• Flexible working hours
• Hybrid/ full remote work
• Pension contributions and optional private health coverage
• Internet and electricity bill allowance
• CSR activities
• Community service day when volunteering
• Home office allowance program that supports hybrid/remote working (4 days in office per month for colleague near our offices)