Brigit is hiring a
Customer Care Associate

Summary

The job is for a Customer Care Associate at Brigit, a financial health company. The role involves handling customer interactions, escalating issues as needed, and working in a hybrid setup. Benefits include medical insurance, equity participation, flexible PTO, 401k plan, paid parental leave, wellbeing benefits, monthly reimbursements for wifi and cell phone bills, annual learning & development reimbursement, and a competitive salary.

Requirements

• At least a Highschool Degree or equivalent
• 2+ years of experience in customer support
• Passion about helping people and providing incredible customer care
• Ability to work in a fast-paced work environment and thrive in ambiguity. Can handle a large volume of email inquires and solving customer questions in a timely manner
• Empathy and problem solving skills
• Efficient and clear communication skills to resolve difficult customer issues
• Strong ability to spot trends or problems and creatively find solutions
• Professional response to negative feedback or user interactions

Responsibilities

• Respond to emails and live chats (goal is 200/tickets a day, depending on volume)
• Learn and be an expert in all the issues/situations our users need assistance with
• Be on the lookout for issues reported by customers and create Jira tickets for other departments to review/resolve
• Feel comfortable in escalating tickets as required and follow through to resolution
• Acknowledge all feedback given from management regarding QA, attitude, or performance reviews
• Escalation of all BBB threats, CFPB threats, FTC threats, legal matters and other high pressing issues to Management

Preferred Qualifications

Location & Schedule. This is a hybrid role, based out of our NYC office. Required to be in office twice a week with at least one weekend day at home

Benefits

• Medical, dental, and vision insurance
• Equity participation
• Flexible PTO Policy
• 401k plan
• Paid Parental Leave
• Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace for covered virtual therapy sessions and unlimited on demand health support
• Monthly reimbursements to use against wifi and cell phone bills
• Annual reimbursement for Learning & Development