Customer Care Associate

Summary

The job involves providing customer support via phone, email, and chat for a sustainability ratings company. The role requires understanding the platform, communicating industry best practices, and reporting insights to improve customer experience. The qualifications required include a Bachelor's or Diploma in Communications, International Business Management, or a related field with at least 1 year of international customer service/support experience. Fluency in Korean and English is mandatory; proficiency in Mandarin or additional languages would be beneficial.

Requirements

• Bachelor or Diploma in Communications, International Business Management or any related field with at least 1 year of experience preferably with international exposure in a customer service/ support role
• Fluency in Korean and English is mandatory; proficiency in Mandarin or additional languages would be beneficial

Responsibilities

• Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistance
• Taking appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options
• Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements
• Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success
• Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation

Benefits

• Beginning: Oct 2024
• Full time position