FREENOW is hiring a
Customer Care Representative
FREENOW
π΅ ~$41k-$49k
πRemote - Greece, Portugal
Please let FREENOW know you found this job on JobsCollider. Thanks! π
Summary
The job is for a Customer Care Representative at FREE NOW, with the option to work remotely or hybrid. The role involves handling customer support, problem-solving, multitasking, and cooperating with other departments. Initial experience in customer support is required, along with fluency in English and either German, French, or Italian.
Requirements
- Initial experience in customer support is required
- The ability to speak, read and write English (mandatory) and German. (mandatory)
Responsibilities
- Deliver high-quality support via our emails, chats and calls support platform
- Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences
- Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product
- Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support)
Preferred Qualifications
French and Italian are a plus
Benefits
- Fully remote or hybrid working models
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Subsidised gym membership
- Birthday, 24th + 31st December off
- Partner product discounts
- Mobility Benefits card
- Free language courses
- Employee assistance program
- Personal development budget
- Plus more local benefits depending on your work location!
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Please let FREENOW know you found this job on JobsCollider. Thanks! π