Floral Image is hiring a
Customer Service Representative

Summary

Floral Image North America is seeking a full-time Customer Service Representative to join their team in Chicago, IL. The role involves managing customer relationships, sales support, and business development with a focus on driving sales, maintaining strong customer relationships, and expanding the customer base. The job offers remote work with occasional travel within the Chicago region.

Requirements

• Minimum High School/GED Degree
• Valid driver’s license with clean driving record required

Responsibilities

• Build and maintain strong relationships with existing customers
• Understand customers' needs and provide personalized recommendations
• Conduct regular check-ins with customers to assess their satisfaction level
• Identify new business opportunities and implement effective sales techniques
• Utilize various channels, market research, including cold calling, networking, referrals, and online platforms, to generate leads and convert them into sales
• Conduct product presentations and demonstrations to showcase the benefits and features of our lifelike flower arrangements
• Work with TSM to negotiate pricing, agreements, and terms of sale
• Identify opportunities for business expansion within your assigned territory

Preferred Qualifications

Prior Sales and/or Customer Service experience

Benefits

• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home/Road
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability