Customer Care Representative

Summary

Join Sutherland as a Customer Service Representative and deliver exceptional service and solutions to customers through inbound calls and chat. You will utilize leading technologies and systems, supported by a dedicated team. We offer a competitive hourly rate of $15/hour, medical, dental, and vision benefits, paid training and PTO, and advancement opportunities. Monthly rewards, employee discounts, and health and wellness programs are also provided. The role requires strong communication, active listening, attention to detail, and multitasking skills. A high school diploma or GED is required, with an Associate's degree being a plus. Work-from-home requirements include excellent internet connectivity and a quiet workspace.

Requirements

• Possess a high school diploma or GED; an Associate's degree is a plus
• Be proficient with PCs, demonstrating strong keyboard skills and basic MS Office knowledge
• Maintain excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Have a hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems
• Work in a quiet and distraction-free, secure place

Responsibilities

• Handle customer calls of varying types (i.e., service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
• Utilize strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
• Maintain strong attention to detail and the ability to effectively multitask

Benefits

• Competitive hourly rate of $15/hour
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Monthly rewards & recognition programs
• Employee Discounts
• Health and Wellness programs including a personal trainer dedicated to Sutherland