Customer Care Specialist

Summary

Join Arabian Wanderers, a Dubai-based adventure travel company, as a Customer Support Specialist. You will be the first point of contact for customer inquiries, resolving issues across various communication channels. A key responsibility involves actively contributing to the development and improvement of customer service tools and methods. You will respond to customer queries, identify trends to improve future services, and develop more efficient processes. Staying updated on product knowledge and industry trends is also crucial. Collaborate with the team to enhance B2C and B2B booking tools. This is a full-time remote position.

Requirements

• Perfect Arabic and English (verbal and written) is essential
• Passionate about traveling, camping, hiking and outdoor activities
• Available on few weekends and holidays
• Enthusiastic and empathetic: Working with customers means that you always need to have a positive attitude and put on their shoes to understand their concerns before answering their questions
• Problem solving skills: We are young and we appreciate all ideas that help us improve what we do; whether internally or externally
• Open minded and respectful
• Having skills and a positive “can do” attitude is what we are looking for

Responsibilities

• Multi-channel customer support: respond to our customers’ queries and concerns in a timely and professional manner
• Identify trends in the customers’ inquiries to always be prepared for the next trip or request. Any concern raised is a lesson learnt for us to improve our booking information and details
• Developing methods and incorporating tools into the day-to-day job to make the task more efficient and documented
• Stay updated on our product knowledge and industry trends
• Work with the team on improving the B2C and B2B booking tools

Preferred Qualifications

Other languages are a plus

Benefits

• Competitive salary
• Become a member of our exciting, fast growing, start-up and our team of adventure and travel enthusiasts
• Being one of the early employees means that you’ll get opportunities to wear other hats and be involved in other topics where we plan for the company’s future
• Not only that! Proving yourself means that you have higher chances of growing into leadership positions within the company
• We value flexibility and know that everyone has a life outside work