elvah is hiring a
Customer Care - Swedish Speaker, Remote - Germany

Summary

The job is for a Swedish-speaking customer support role in a software company developing solutions for the EV charging market. The role involves supporting customers, resolving issues, and documenting knowledge. The company offers remote work, flexible hours, and various benefits.

Requirements

• You speak Swedish and English fluently, German is a plus
• You are a good communicator verbally and in writing
• You have a friendly and supportive personality
• You are well-organized and good at solving problems
• You are a team player and like collaborating with different people and teams
• You have your permanent residence in Germany or the EU

Responsibilities

• You offer support to the Swedish-speaking customers of our E.ON Drive Comfort app
• You answer to their questions, concerns, and issues to your best ability through e-mail, chat, and WhatsApp
• You resolve issues and troubleshoot technical problems if possible or escalate them to the responsible teams
• You teach customers how to use our app and fix issues
• You keep track of the customer feedback so that we can learn from it to continuously improve
• You develop and document knowledge into helpful content in our internal wiki Notion

Preferred Qualifications

Previous experience in a Customer Care role is a plus

Benefits

• Remote first: You can work from home as well as from our co-working spaces in Berlin and Hamburg. Additionally, we try to make it possible for everyone to live and work from anywhere in Europe
• Flexible hours: Overtime can happen, but we make sure to give you back 100% of those hours as free time. Plus, we offer flexible working hours and 30+2 vacation days
• Some of our benefits: Discounts for online shops and subscriptions; 100% top-up on your company pension; state-of-the-art hardware and 50% subsidy for home office equipment; a yearly development budget; JobRad and the chance to use our shared EV if you live in Berlin