Customer Development Representative

Summary

Join Sherpany, an award-winning tech company, as a remote Customer Development Representative! Based in Germany, Italy, Switzerland, or Portugal, you will be part of a passionate team focused on customer growth and retention. Your responsibilities include proactively identifying upselling and cross-selling opportunities, contacting new stakeholders, conducting consultative conversations, building strong customer relationships, collaborating with other teams, and supporting proposal creation. The ideal candidate possesses experience in customer development, excellent communication skills, a proactive attitude, strong organizational abilities, and fluency in French and English. Sherpany offers a remote-first culture, flexible working hours, personal and professional development opportunities, wellness programs, and a supportive environment.

Requirements

• First experience in roles like Customer Development , Customer Success , Key Account Management , or Business Development
• Excellent communication skills and the ability to quickly build trust with internal and external stakeholders
• A proactive, hands-on attitude and a strong sense of ownership
• You’re a true hunter — you know how to open doors and build relationships with new contacts
• Strong organizational skills and the ability to manage multiple projects at once
• Fluent in French (native level) , and English

Responsibilities

• Be part of a passionate Customer Success Management team that’s focused on growing and retaining our customer base
• Proactively research and identify upselling, cross-selling, and expansion opportunities within our existing portfolio
• Initiate contact with new stakeholders and decision-makers by tailoring outreach to their needs and clearly articulating the value of Sherpany
• Conduct consultative conversations to uncover challenges and opportunities — and continuously improve our outreach playbooks and best practices
• Build strong, trust-based relationships with key customer stakeholders, becoming a reliable point of contact for growth initiatives
• Collaborate with Key Account Managers and Customer Success Managers to develop strategic growth plans and share market insights
• Support the creation of tailored proposals that deliver real value to our customers

Preferred Qualifications

German skills are a plus, but not a must

Benefits

• We value work-life balance : enjoy flexible working hours, remote-first culture, and the option to take unpaid leave after your first year
• We support your personal and professional development with funding for trainings, courses, and other learning opportunities
• Your mental well-being matters — we partner with nilo.health to support your wellness journey
• We work with cutting-edge tools and Apple MacBooks , which are provided to you from day one
• Culture is everything to us — expect regular team events and a values-driven, supportive environment