Inbound Sales Development Representative

Summary

Join ECP, a market-leading SaaS solution for senior living communities, as an Inside SDR! Manage inbound leads, ensuring each potential customer receives personalized attention. You will be the initial point of contact, confirming meetings, conducting basic discovery, and setting up Account Executives for success. Optimize the inbound calendar to prevent missed opportunities. This fully remote role reports to the Sales Development Manager and involves close collaboration with various teams. If you are organized, proactive, and passionate about excellent customer experiences, this is the perfect opportunity for you. We offer a fast-paced, dynamic environment with opportunities for growth and development.

Requirements

• Bachelor's Degree
• 1+ years in a customer-facing or sales development role (preferably in SaaS or B2B tech)
• Excellent written and verbal communication skills
• Highly organized and capable of managing multiple calendar inputs and workflows
• Comfortable using existing tech stack tools (e.g. HubSpot, Zoom, Outlook)
• A proactive mindset — don’t just notice problems, solve them
• Strong attention to detail and a commitment to delivering a great first impression — you will be the face of ECP for new inbound requests

Responsibilities

• Own and manage the inbound meeting calendar: schedule and confirm meetings generated through inbound requests
• Confirm and qualify meetings automatically scheduled via marketing or website forms
• Conduct basic discovery to understand prospect needs before handoff to AEs
• Ensure meetings are attended and follow up when needed to reduce no-shows
• Collaborate closely with the AE team to optimize handoff and ensure high-quality pipeline generation
• Proactively identify gaps or inefficiencies in the inbound process and suggest improvements

Preferred Qualifications

• Experience in a high-velocity inbound sales environment, or experience in a fast-paced marketing environment preferred
• Familiarity with lead routing and existing tech stack tools (e.g. HubSpot, Zoom, Outlook) preferred
• Passion for sales, and fast-paced environments
• Desire to learn, be coached, and succeed in software sales
• Ability to write succinct, but thoughtful emails
• High level of organization and self-motivation
• Ability to travel at least 1-2 times per quarter, on average, for trade shows and events

Benefits

This is a fully remote position