Customer Development Representative

Summary

Join Sprout Social's Sales & Success team in Singapore as a Sales Development Representative. This role focuses on generating sales pipeline by qualifying and nurturing leads, collaborating with Account Executives, and uncovering new opportunities. You will conduct qualification calls, strategically map Sprout products to client needs, and consistently learn and apply sales strategies. The ideal candidate possesses 1+ years of sales or customer-facing experience, exceptional communication skills, and a drive to succeed in a fast-paced environment. Sprout offers a comprehensive benefits program including insurance options, flexible paid time off, parental leave, high-quality equipment, wellness initiatives, and professional development opportunities.

Requirements

• 1+ years experience in sales, support, consulting, marketing or other customer facing role
• Exceptional organizational, presentation, and communication skills - phone, email, and webinar
• Driven to succeed and ability to work in a fast-paced environment

Responsibilities

• Generate pipeline for the sales organization by qualifying and nurturing leads from different sources
• Run qualification calls with B2B prospects from all types of industries to identify their pain points and in turn map the value of Sprout products to their needs
• Strategically collaborate with Account Executives on qualified sales opportunities across the APAC region
• Uncover additional opportunities and potential pipeline by outbound campaigns or nurturing flows
• Consistently learn and apply coaching related to sales strategy, methodology and processes
• Create a professional and engaging first impression with our prospects
• Qualify inbound leads and collaborate with Account Executives for a smooth prospect experience
• Prioritize leads and uncover business needs
• Run high volumes of discovery calls to identify customer requirements and expectations in order to make tailored product recommendations
• Manage follow-up with calls-to-action to consistently build a sales pipeline
• Meet activity and pipeline goals on a monthly basis
• Consistently contact new leads with a sense of urgency and master clearing out your queue
• Consistently achieve your opportunity and revenue targets
• Become an expert in all things social media, including advanced listening and employee advocacy
• Have mastered the use cases of successful customers across different verticals and sophistication on social media
• Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas
• Step up as a leader in the Customer Development organization by mentoring new hires
• Have mastered the necessary skills needed to work a consistent inbound funnel, including time management, sense of urgency, and prioritization
• Be a leader on the floor by sharing best practices and ways that you have been successful as a Customer Development Representative
• Ready yourself for the Business Development role, where you will source net new opportunities via outbound prospecting

Preferred Qualifications

• A consistent track record of meeting and exceeding goals, quota carrying experience is a plus
• SaaS experience is a plus, but not required
• Additional language skills, either written and verbal, is a plus

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members