Blue Acorn iCi is hiring a
Customer Engagement Specialist

Summary

Blue Acorn iCi is hiring a Remote Customer Engagement Specialist to handle customer inquiries via calls, emails, and chats. The position requires a high school degree or equivalent, previous experience in customer support, remote work space, fast-paced environment, and excellent communication skills. The ideal candidate should have basic computer skills, be able to multitask, and have weekend availability with overtime hours possible during peak seasons.

Requirements

• High school degree or equivalent
• Previous experience in customer support, remote work space, fast-paced environment
• Excellent communication skills over the phone and handling multiple systems at once
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Customer-focused for positive customer experience and resolution
• Has a home office/workspace free from distractions during scheduled hours
• Reliable internet connection more than 50 MBPS
• Ability to dedicate full attention to job duties during work hours
• Working knowledge of Gmail, Google Sheets, Google Docs and Google Calendars
• Weekend availability with overtime hours possible during peak seasons

Responsibilities

• Answer and manage incoming calls, emails, chats
• Maintain appropriate productivity and performance while abiding by company guidelines and KPIs
• Provide product information, help customers, and quickly solve customer requests in a polite, empathic, and professional manner

Preferred Qualifications

Previous experience with chat/email

Benefits

• Medical, dental and vision insurance
• Life insurance
• Disability insurance
• Paid time off
• 401(k)
• Additional perks vary by location