Brightwheel is hiring a
Customer Engagement Specialist

Summary

The job is for a Spanish-speaking Sales Demonstrator in Brightwheel, a fully remote company that provides technology solutions for early education. The role involves conducting sales demos, understanding customer needs, developing and executing a sales strategy, building relationships with key decision-makers, negotiating contracts, and providing feedback to Product and Engineering teams.

Requirements

• Fluent (speaking/reading/writing) in Spanish
• Experience in sales or account management is required
• Proven track record of hitting/exceeding challenging goals
• Experience in an early childhood education setting
• Comfort with a high volume/velocity sales approach (e.g., 40+ calls/day, 2-5 demos a day)
• Excellent communication, organizational, time-management, and prioritization skills
• High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time

Responsibilities

• Conduct sales demos for potential customers
• Tailor each demo to the specific needs and interests of the customer
• Develop and maintain a deep understanding of our products and how they can benefit different types of customers
• Develop and execute a sales strategy to meet or exceed sales targets
• Build relationships with key decision-makers within schools to understand their needs and priorities
• Present our products and services in a compelling and informative manner, using active listening skills to tailor presentations to the needs of each customer
• Negotiate pricing and contracts with customers, ensuring that both parties are satisfied with the terms
• Continuously improve our demo process and materials, incorporating feedback from customers and colleagues
• Act as the ‘voice of the customer’, providing input to Product and Engineering teams as well as to upstream customer teams

Preferred Qualifications

Salesforce, basic excel / sheets, experience in a startup environment

Benefits

• Premium medical, dental, and vision benefits
• Generous paid parental leave
• A flexible paid time off policy
• A monthly wellness and productivity stipend
• A Learning & Development stipend