Brightwheel is hiring a
Customer Engagement Specialist

Summary

The job is for a Customer Success Representative at Brightwheel, a fully remote company in the early education technology sector. The role involves upselling existing customers to the education department and requires experience in sales or account management. The team is diverse and customer-focused with an exceptional investor group.

Requirements

• Experience in sales or account management is required
• Proven track record of hitting/exceeding challenging goals
• Experience in an early childhood education setting
• Comfort with a high volume/velocity sales approach (e.g., 30+ calls/day, 5-7 demos a day)
• Excellent communication, organizational, time-management, and prioritization skills
• High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time

Responsibilities

• Conduct sales demos for potential customers, showcasing our products, and services in a compelling and informative manner
• Tailor each demo to the specific needs and interests of the customer, using active listening skills to understand their pain points and goals
• Develop and maintain a deep understanding of our products and how they can benefit different types of customers
• Develop and execute a sales strategy to meet or exceed sales targets
• Build relationships with key decision-makers within schools to understand their needs and priorities
• Present our products and services in a compelling and informative manner, using active listening skills to tailor presentations to the needs of each customer
• Negotiate pricing and contracts with customers, ensuring that both parties are satisfied with the terms
• Continuously improve our demo process and materials, incorporating feedback from customers and colleagues
• Act as the ‘voice of the customer’, providing input to Product and Engineering teams as well as to upstream customer teams

Preferred Qualifications

Salesforce, basic excel / sheets, experience in a startup environment

Benefits

• Premium medical, dental, and vision benefits
• Generous paid parental leave
• A flexible paid time off policy
• A monthly wellness and productivity stipend
• A Learning & Development stipend