Customer Engineer

Summary

Join DeepSea, a fast-growing AI technology company revolutionizing the shipping industry, as a Customer Engineer. You will play a crucial role in ensuring customer success by integrating vessel data into our platforms, configuring data pipelines, and providing technical support. This position requires close collaboration with Data Operations and Engineering teams to deliver high-quality data and seamless onboarding experiences. You will analyze onboard systems, configure new vessels, maintain data feeds, build automation tools, and create comprehensive documentation. DeepSea offers a competitive remuneration package, health benefits, tech equipment, paid leave, learning and development opportunities, and remote work flexibility.

Requirements

• A degree in Engineering or a relevant field
• Good knowledge of Excel and SQL
• Skills in Python or other similar programming languages
• Good experience with Linux
• Excellent communication, problem-solving and time-management skills
• Fluency in the English language, both written and verbal
• Excellent organisational skills and attention to detail
• Results-oriented mindset

Responsibilities

• Analyse customers’ on-board systems to determine how the physical quantities represented by their outputs map to our system’s inputs and configure our system to enable integration
• Configure the details of new vessels into our platform and set up new users and access rights
• Support and maintain the live data feed of existing vessels and vendors
• Build automation and integration tools between databases
• Collect and analyse data, plan and prepare reports
• Design, construct, maintain and troubleshoot data architecture, including writing code for required customisations
• Coordinate deliverables and their dependencies with task management tools
• Create and maintain comprehensive documentation
• Collect and analyse data, plan and prepare reports

Preferred Qualifications

• At least 2 years of work experience in a similar role will be considered an asset
• Any previous experience in the maritime industry will be considered an asset

Benefits

• Competitive remuneration package: Skill & experience-based salary and eligibility for additional employee benefits
• Health Package: Private health insurance coverage and mental health - therapist benefit
• Tech Equipment Package: Laptop and other policy-based equipment
• Paid leaves: emergency and other leaves
• Learning and Development Package: Access to courses platform and eligibility for seminars, conferences and workshops
• Remote Flexibility: Great office space in the heart of Athens and remote or hybrid option