Granicus is hiring a
Customer Experience Analyst

Summary

Granicus is a technology company focused on transforming the Govtech industry by bringing governments and their constituents together. The Customer Experience Analyst role involves analyzing data to provide insights that enhance internal decision-making processes and support customers. Responsibilities include interpreting information, creating reports, and developing presentations.

Requirements

• 1+ years proven experience in a related field (e.g., marketing/sales, market research, business analytics, strategic planning …)
• Experience in quantitative research and statistical/analytical techniques, with experience in qualitative research preferred
• Ability to analyze data to guide internal process improvement and operational excellence
• Appetite for analytics and advancement driven by data with preferred knowledge of civic-management and citizen-engagement tools
• Experience in developing executive level presentations
• Strong prioritization skillset utilizing a framework or methodology that can be referenced
• Ability to excel in a remote environment
• Excellent organization skills and a passion for process and business systems
• Flexible and nimble - can adapt and effectively prioritize competing tasks

Responsibilities

• Analyze and synthesize data sources using various tools and techniques
• Translate customer reporting and data requirements into customer facing collateral
• Provide recommendations on analytical methodologies and frameworks
• Manage business intelligence and data insights for an assigned portfolio of clients
• Create dashboards, reports, and visualizations to analyze metrics and develop customer insights
• Act as an internal resource for Experience Managers regarding customer data trends and insights

Benefits

• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on various topics
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
• Bring in special guests to discuss issues that impact the employee population