Beemac Logistics is hiring a
Customer Experience Associate

Summary

The Customer Experience Associate will work to map out current client opportunities, ensure service expectations are exceeded, identify opportunities for growth, and assist with cost savings and pricing. The role requires a Bachelor’s degree, 2 years’ experience in managing transportation needs of shippers, and previous management experience within the transportation logistics industry.

Requirements

• Bachelor’s degree required
• Minimum of 2 years’ experience in managing transportation needs of shippers
• Previous management experience within the transportation logistics industry
• Fundamental understanding of carrier procurement practices and operational load movement processes
• Ability to simultaneously interface with all levels of internal and external teams while communicating effectively with the customer
• Ability to draw essential information out of customers to grow and develop business
• Extremely articulate in both written and oral formats

Responsibilities

• Working with operations to ensure customers' shipments are being picked up and delivered within agreed timeframes
• Mapping current and future business development and growth opportunities as well as prospect contacts in the CRM
• Responsible for meeting or exceeding monthly goals and enforcing set company KPIs on a daily and weekly basis
• Work with the operations team to formulate and deliver customer quotes
• Conducting client-facing presentations and reports to support the customer engagement process
• Act as a liaison between customer and leadership when necessary, by cultivating new areas of opportunity overcoming challenges

Benefits

• Competitive Salary plus performance bonuses!
• Health/Dental/Vision//LTD/Life & AD&D
• Paid Time Off and Paid Vacation Holidays
• 401(k), Safe Harbor program plus company matching
• Focused career development
• Other Perks: We celebrate the achievement and successes of our teammates
• We support our local communities and encourage our employees to volunteer for a myriad of charity events and activities