Ollie is hiring a
Customer Experience Associate

Summary

The job is a Customer Experience role at Ollie, a company that delivers human-grade pet food. The role involves representing the brand voice, delivering memorable customer experiences, managing customer relationships, tracking feedback, and driving initiatives to improve the Ollie experience. The ideal candidate loves dogs, values patience, improvisation, problem-solving, and has a fun personality.

Requirements

• Put pets first
• Value patience
• Improvisation
• Problem solver
• Fun

Responsibilities

• Represent the Ollie brand voice to our current and prospective customers
• Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents
• Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
• Accurately track and monitor customer feedback and interactions
• Help drive initiatives to accomplish our CX Vision of creating a world-class genuinely kind customer experience
• Develop and lead projects and initiatives that improve the Ollie experience in Canine Care and beyond!

Preferred Qualifications

• You have a bachelor’s Degree from an accredited four-year college or university
• You have experience in customer-centric roles (retail, food service, etc.)
• You have experience with pets or health-foods preferred
• You have experience with Gladly or a similar platform a plus
• You are interested in working in a pet-friendly, fast-moving environment

Benefits

• Competitive hourly salary and a stake in the company
• Sponsored 401k program with employer match up to 4%
• Comprehensive health coverage including medical, dental and vision
• Paid parental leave
• 1-week paw-ternity leave for new dog parents
• Ollie subscription for one dog
• Inspiring pack members!