Remote Customer Experience Associate

Summary

Join Fresh Prints as a Customer Experience Associate and be the face of our company obsessed with customer experience. As a key member of our team, you'll define the experience our customers get. We're looking for an energetic, patient, and communicative professional who loves helping others when they're frustrated or stressed.

Requirements

• 1-5 years of customer service experience
• At least 1 year of experience with help desk software like Fresh Desk or Zen Desk
• Experience with both phone-based customer service and chat-based customer service
• Neutral Accent
• Positive attitude
• Calm under pressure
• Good problem-solving skills

Responsibilities

• Field inbound customer emails, calls, texts, and chats
• Communicate with clients, answer their questions, resolve issues, and update records
• Coordinate with internal teams and clients to resolve order issues
• Qualify leads and assign them to the sales team
• Converting leads into orders for clients that are assigned to the CX team
• The unknown - we're always looking to find new ways to improve and we want you to take ownership of future projects that add value to the team

Benefits

• Competitive Monthly Salary
• Monthly Night Shift Allowance