Customer Experience Intern

Summary

Join our team as a Customer Experience Intern to contribute to the growth of customer satisfaction and retention. We're looking for someone who loves talking to people, enjoys games, and is eager to learn and grow.

Requirements

• Fluency and good writing skills in Portuguese
• Have some degree
• Knowledge of Microsoft Office (word processor and presentation editor)
• Problem-solving skills (we receive hundreds of messages every day!)
• Good communication skills with the rest of the team, as well as with our player base
• Analytical skills
• Be an organized and open-to-new-possibilities person
• Be a customer-oriented person
• Love people!
• Not be afraid to learn new tasks, we're here to help
• Reside in São Paulo

Responsibilities

• Identify needs and assist players in a timely manner through email, store reviews, and community channels (such as Facebook and Discord)
• Turn negative experiences into positive ones through customer service
• Understand game specifications of our games
• Identify and report bugs and failures to the company
• Assist the team in process improvements and best practices
• Compile and share feedback, suggestions, and complaints from players with the entire team

Preferred Qualifications

• Have knowledge of English and/or another language (any level)
• Have previous experience with public contact
• Have prior contact with Customer Experience tools
• Love word games and knowledge
• Familiarity with the gaming industry

Benefits

• Competitive remuneration
• Flexible benefits
• Life insurance
• Relaxed environment (and dress code)
• Career development support
• A room for necessary rest, full of snacks, fruits, and drinks