Vagaro is hiring a
Customer Growth Associate

Summary

The job is for a Customer Growth Associate at Vagaro, a software provider for the wellness and beauty industries. The role involves upselling services to existing clients, understanding Vagaro's products, collaborating with the sales team, and maintaining accurate records in Salesforce. The position is based in Pleasanton, CA and offers an annual OTE of $70,000—$80,000 USD.

Requirements

• Bachelor’s degree in business, Marketing, or a related field
• Proven experience in Customer facing roles, for example, Account Management, or Sales in an enterprise software or SaaS environment
• Strong knowledge and understanding of the beauty, wellness, and fitness industry
• Experience in upselling or cross-selling environments
• Demonstrated success in prospecting, lead generation, and appointment setting, meeting, or exceeding targets
• Highly motivated self-starter with a proactive mindset and the ability to thrive in a fast-paced, dynamic environment
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively
• Proficiency in using Salesforce and other sales productivity tools
• Ability to work collaboratively and effectively in a team environment

Responsibilities

• Conduct high-volume outreach to engage Vagaro customers, identify business needs and upsell relevant opportunities
• Develop a deep understanding of Vagaro's products, services, and value proposition to effectively articulate them to potential clients
• Present and promote additional products or services that align with clients' business objectives
• Collaborate closely with the sales team to align upselling efforts, understand target accounts, coordinate outreach efforts, and strategize on the best approach for conversion
• Monitor and track upselling opportunities through various stages of the pipeline
• Maintain accurate and up-to-date records of lead interactions and progress in Salesforce
• Continuously stay informed about industry trends, competitor offerings, and market dynamics to enhance prospecting strategies and knowledge of the target market
• Contribute to the ongoing improvement of processes, messaging, and lead generation tactics

Benefits

• 15 days PTO
• 9 company holidays
• Reimbursement program using any of Vagaro services
• 401k retirement plan with matching
• Healthcare, dental & vision plans for individuals and families
• Life insurance, supplemental programs
• Tuition reimbursement program
• Discounted tickets program
• Doordash Dash Pass
• On-site fitness center
• Work/Life & EAP services