Aircall is hiring a
Customer Intelligence Intern

Summary

The job is for a Customer Intelligence intern at Aircall. The role involves managing a database, understanding the competitive landscape, and qualifying leads for their 17,000+ customer base worldwide. The ideal candidate should have strong communication skills, research skills, knowledge of project management principles, great organizational skills, adaptability, a willingness to learn, and working knowledge of CRM systems (ideally Salesforce).

Requirements

• Strong verbal & written communication. skills (English + other European language)
• Ability to analyze and identify market trends and patterns, competitive landscape, industry news
• Research skills to identify potential clients and gather relevant information about their organizational structure
• Knowledge of project management principles
• Great organizational skills and proactivity
• Solution oriented and strong collaboration skills
• Adaptability and a willingness to learn attitude
• Working knowledge of CRM systems (ideally Salesforce)

Responsibilities

• Manage on a daily basis a big database and import it regularly in the CRM
• Understand our competitive landscape, vision & values so that you can target the right accounts
• Understand the organizational structure of our clients and make sure the data about : merger, fundraising, acquisitions is in our database
• Trigger relevant data, qualify it, and feed the CRM accordingly
• Build a large database of potential clients worldwide
• Clean up the CRM and fill it up with accurate data
• Make your advancements easily accessible on our CRMs and tools
• Qualify and disqualify a high volume of leads

Preferred Qualifications

Experience with Software-as-a-Service company is a plus

Benefits

• Competitive salary package & benefits
• Our people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset
• DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey