Blinc Inc. is hiring a
Customer Relationship Manager

Summary

The Blinc Group is hiring a Customer Relationship Manager to build relationships with key accounts, provide product information, and act as backup support for sales. The role involves cross-functional collaboration, market research, and report building. The position requires 3+ years of customer service experience, excellent communication skills, and knowledge of the cannabis industry.

Requirements

• 3+ years of customer service experience
• Excellent written and verbal communication skills
• Cannabis industry knowledge

Responsibilities

• Serve as a day-to-day contact for assigned key accounts
• Build trust and rapport with salespeople and clients
• Work cross-functionally to follow and maintain the new client onboarding process
• Product education and product on-boarding for new clients
• Organize meetings and contacts for DMA visits
• Lead QBR with assigned accounts
• Resolve non-conformances from a client perspective while bridging communication between internal resources and clients
• Facilitate interaction and workflow between internal resources and sales to ensure efficient flow of information and on-time deliverables
• Collaborate, problem-solve, and provide regular updates in client meetings with team members
• Weekly reporting of open S.O. in ASANA and provide updates
• Provide order status updates to clients
• Build reports for Sales, Marketing, and C-Suite
• Automate workflows and sections of the Sales and Production Process
• Contribute towards the development of internal SOPs
• Conduct market research and gather intelligence on prospective clients and competitors

Preferred Qualifications

Remote position with a preference for the East Coast or Midwest region

Benefits

• Health Insurance (medical provided, plus affordable dental & vision available)
• *Unlimited PTO*
• Remote working options
• Excellent company culture
• Professional development in a budding industry