Customer Operations Partner

Summary

Join Roadie, a UPS company, as a Customer Operations Partner and build strong relationships with key customers. This role focuses on managing projects and implementations for strategic partners, overseeing daily deliverables, and ensuring customer success. You will be responsible for creating and analyzing reports, prioritizing issues, and collaborating with various departments. The ideal candidate possesses strong communication and organizational skills, excels in multitasking, and thrives in a fast-paced environment. This position offers opportunities to develop analytical skills and gain business and operational exposure. Roadie provides a competitive compensation package with excellent benefits.

Requirements

• 2+ years of experience in customer support, operations or related role
• Proficient with customer account tools (e.g., Salesforce, Confluence)
• Demonstrated ability to build and maintain sustained relationships with corporate and enterprise and SMB customers
• Excellent communication skills, both written and verbal
• Ability to manage complex projects and multi-task, and thrive in a fast-paced, dynamic environment
• Self-motivated and able to comfortably navigate through uncertainty and ambiguity
• Experience with Excel, Powerpoint, and other Office products

Responsibilities

• Manage projects and implementations for strategic Roadie partners, utilizing project management skills to ensure success
• Oversee day-to-day deliverables for each assigned account, including compliance with gig-specific Service Level Agreements
• Promote retention and overall customer success through high quality service
• Build strong working relationships with account stakeholders, including corporate and field users
• Regularly create and run reports on assigned accounts, analyze results, and share findings to key stakeholders
• Prioritize and escalate issues and trends in collaboration with various departments to ensure account success
• Develop an expertise in how Roadie’s systems and resources work, and how to use them to promote positive outcomes for our customers

Benefits

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)
• Flexible work schedule with unlimited PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• Paid sabbatical leave- tenured team members are given time to rest, relax, and explore
• The technology you need to get the job done