Remote Customer Operations & Support Representative

Summary

Join Alleo's dynamic team as a Customer Operations & Support Representative, providing frontline support to users, optimizing workflows, and making a positive impact. As the first point of contact, you'll resolve issues, work with the tech team, and develop internal documentation.

Requirements

• You take pride in creating exceptional customer experiences and go above and beyond to ensure customer satisfaction
• Proactive in identifying areas for improvement in operational processes and eager to implement new solutions
• Have a strong interest in technology and can efficiently navigate digital platforms in a fast-paced, tech-driven environment
• Fluency in Dutch. and English., both verbal and written for effective communication with our diverse customer base and team members
• An interest in the topics of health and wellbeing is highly valued
• Available for at least 32 to 40 hours per week

Responsibilities

• Serve as the first point of contact for users (employees and employers), providing support via in-app chat and email, and resolving both simple issues and technical queries
• Work closely with the tech team to identify and implement workflow improvements that enhance the overall customer experience on our platform
• Assist employers in the integration of their HR/Payroll systems with the platform and troubleshoot integration-related issues as they arise
• Conduct reconciliation of reports received from our partners to ensure accuracy and consistency in data
• Optimize partner and support processes to operate efficiently at scale, ensuring a seamless onboarding experience for both employers and employees
• Develop and refine internal documentation for our knowledge base, ensuring that processes are well-documented and easily accessible to all team members to maintain operational efficiency
• Keep external user knowledge base up to date

Benefits

• ���600 annual benefits budget, redeemable through the Alleo app
• Flexible pension allowance of 3.85% of your gross salary
• Provided with the necessary laptop and gear for optimal productivity
• Opportunity to participate in the stock option plan
• The opportunity to make a significant impact as an early joiner at a startup
• Annual budget for personal development
• Bike lease plan via Lease a Bike
• Enjoy a healthy, happy, and fun work environment
• Unlimited access to Meditation moments and online coaching through Inuka Coaching