Customer Service & Administration Assistant

Summary

Join our client, a leading Australian wholesaler and manufacturer of high-quality automotive accessories, as a Customer Service & Administration Assistant. This fast-paced role involves managing customer communication across multiple eCommerce platforms, processing orders, ensuring accuracy, and providing excellent customer support. You will handle customer inquiries via various channels, follow up on requests, and maintain communication records. Administrative tasks include capturing weekend activity, collaborating with internal teams, and contributing to customer experience improvements. The position offers a permanent, work-from-home setup with a fixed midday to night shift including weekend hours. The role requires strong communication, problem-solving, and organizational skills, along with experience in customer service and administration.

Requirements

• Previous experience in customer service, phone/email support, or administration
• Excellent written and verbal English communication skills
• Friendly, professional, and customer-focused phone manner with a neutral accent
• High attention to detail and accuracy in processing orders
• Strong problem-solving and organisational skills
• Intermediate knowledge of Microsoft Office and Google Workspace
• Able to work a fixed midday to night PH shift with weekend hours

Responsibilities

• Respond to customer enquiries via email, phone, and social media messages
• Manage customer communication across eBay, Catch, Kogan, Amazon, TradeMe, and other marketplaces
• Follow up on sample/swatch requests and assist with review responses
• Process orders and interpret product details, especially for custom seat covers
• Ensure product and order accuracy to avoid costly errors
• Add and update customer info in HubSpot and assign it to the internal fleet support team
• Capture and action customer activity over the weekend to reduce Monday backlogs
• Maintain communication records and assist in customer issue resolution
• Collaborate with internal teams on order processing and customer experience improvements

Preferred Qualifications

• Familiarity with systems like HubSpot, Smartsheet, Hiver, AS400 ERP, or Oscar (RDP)
• Comfortable handling customised product enquiries

Benefits

• HMO
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-rata)