Service Support Administrative Assistant

Summary

Join Budderfly, a fast-growing energy management company, and become our Service Support Administrative Assistant! This key role supports the Technical Services team, ensuring optimal system performance and customer satisfaction. You will manage vendor invoices, handle billing disputes, oversee work order completion, and route service quotes. The ideal candidate possesses strong administrative experience in the HVAC industry and a detail-oriented approach. This hybrid or remote position offers competitive pay and a full benefits package, including medical, dental, vision, 401K, life insurance, and disability insurance. Budderfly is committed to providing equal employment opportunities and welcomes all job seekers.

Requirements

• Strong interpersonal, analytical, verbal and written communication skills
• Coordinating multiple daily tasks concurrently
• Able to work as a team player and independently
• Creative problem solver with ability to multi-task
• Ability to work rotational weekend/holiday call
• Passion for energy savings
• Maintaining positive relationships with contractors/customers
• Enjoys continuous learning, as supported by your organization, both technically and professionally
• Excellent verbal and written skills
• Work across / with organization Teams

Responsibilities

• Owns vendor invoice approval and billable entity selection and all administrative tasks associated
• Manages all Service Support customer billing disputes
• Owns work order closure along with ensuring information is accurate and detailed within the company Work Order Management system
• Reviews incoming quotes that come into our Service Quotes distribution and notifies the proper Technical Support Associate, so they can act on them timely
• Act as Liaison between the company and our service providers to ensure we are in good standing with them on billing and payment
• Provide dedication to improve customer service and business productivity
• Work alongside our contractor relations department to ensure that as preferred vendors are added into our network are assigned to the sites they service
• Ensure utmost customer and contractor satisfaction (internal and external to Budderfly) throughout the Technical Services scope of work

Preferred Qualifications

• Strong administrative experience within the HVAC industry
• Proactive, detail-oriented approach to operational support

Benefits

• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change
• Career advancement opportunities in a fast-growing, supportive company environment