Remote Customer Service Advisor
closedNEC Software Solutions
πRemote - United Kingdom
Job highlights
Summary
Join us and make a difference in the world! We're looking for a candidate to support delivery of our Eligibility Services contract work via online, telephone and postal applications.
Responsibilities
- Support delivery of our Eligibility Services contract work via online, telephone and postal applications
- Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed
- Process applications, queries and payments using the computerised NEC interface, ensuring: Professionalism in gathering the data Sufficient and accurate data recording Recording in a timely manner
- Liaise with applicants to process information into the Northgate System
- Undertake eligibility checks with the applicant, seeking information direct from the applicant and utilising additional computerised interfaces for confirmation
- To fully understand the legislation and criteria involved in the various eligibility services
- To comply with Processing Services Customer Charter when dealing with all incoming and outbound calls
- To complete statistical information as instructed by the Service Manager
- To act on requests for support regarding system access and used by the customer
- To work as part of the team in achieving targets set by the Service Manager
- Deal with and respond to enquiries from clients, citizens and internal colleagues in a positive and professional manner
- Share your knowledge with others to ensure continuity in your absence, ensuring handover is in place in advance of any planned absence
This job is filled or no longer available
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