Customer Service Agent

Summary

Join Formlabs' growing Customer Services team in Budapest and help bring groundbreaking 3D printing technology to users worldwide. As a Customer Service Agent, you will remotely support users via phone, email, and chat, ensuring a positive customer experience. You will be a key part of a dynamic team, providing technical assistance and feeding customer feedback to the engineering team. This role requires fluency in German and English, excellent communication skills, and problem-solving abilities. Formlabs offers a competitive benefits package including health insurance, company shares, flexible vacation, and a fun, inclusive work environment.

Requirements

• Are business-fluent in written and spoken German and English
• Care about customers and are a communication expert
• Like to demonstrate expertise and are capable of leading customers to solutions
• Know how to avoid or solve conflicts and have great analytical skills
• Are good at administrative tasks and not afraid of long to-do lists

Responsibilities

• Remotely support users in learning the ins and outs of 3D printing via phone, email and chat
• Keep customers ridiculously happy
• Feed customer reports back to our international engineering team
• Print in 3D to your heart’s content

Preferred Qualifications

• Additional business fluency in French, Italian, or Spanish
• Experience with 3D modelling, printing and digital fabrication
• Experience providing technical support for hardware products
• Familiarity with ticket or case management systems (e.g., ServiceCloud)
• Experience in a fast-growing startup environment

Benefits

• On-site lunch 3x a week
• Private health insurance with Medicover
• Shares in the company
• Flexible vacation policy
• Free beverages and snacks at the office
• Unlimited 3D prints
• A monthly or quarterly public transportation pass
• An inclusive, dog-friendly office with diverse and inspiring colleagues
• Development opportunities both in-house and off-site
• Fun team events