Customer Service and Outreach Coordinator

Summary

The job is for a Customer Service and Outreach Coordinator working remotely. The role involves responding to customer inquiries, addressing concerns, maintaining high customer satisfaction, conducting research for marketing opportunities, assisting in coordinating marketing campaigns, identifying and engaging with potential influencers, building relationships with them, monitoring affiliate partnerships, and adapting to a fast-paced work environment.

Requirements

• 2+ years of customer service and outreach coordinator experience
• Strong written and verbal communication skills
• Familiarity with marketing and outreach strategies
• Ability to work independently and manage tasks efficiently
• Proactive and detail-oriented with a strong problem-solving mindset

Responsibilities

• Respond to customer inquiries via email promptly and professionally
• Address customer concerns, including order tracking, returns, and general inquiries
• Maintain a high level of customer satisfaction by providing exceptional service
• Conduct research to identify and reach out to potential marketing opportunities, such as gift guides
• Assist in coordinating marketing campaigns and promotions
• Work closely with our marketing team to enhance brand visibility
• Identify and engage with potential influencers for collaborations
• Build and maintain relationships with influencers and affiliates
• Monitor and track the performance of influencer and affiliate partnerships

Preferred Qualifications

• Experience with card games or similar products is a bonus
• Willingness to adapt to a fast-paced and evolving work environment