Oceans is hiring a
Customer Service Manager in Worldwide

Summary

The job is for a Customer Service/Customer Success position at Oceans, an outsourcing firm that offers remote work, global exposure, competitive pay in USD, and unique opportunities to work with startups. The role involves managing appointments, building customer relationships, resolving issues, maintaining records, and analyzing data to improve retention and generate new sales.

Requirements

• Bachelor’s degree in business administration or any relevant field
• A minimum of 2+ years of proven experience in a customer service/Customer success position
• Professional fluency in English, with superb communication skills (reading, writing, speaking)
• Expert in inbound and outbound calling for personalised consumer services

Responsibilities

• Manage appointment scheduling efficiently
• Provide timely updates
• Pursue follow-ups actively
• Build strong relationships with customers by understanding their individual needs
• Take ownership of customer issues and follow problems through to resolution
• Maintain accurate records and document customer service actions and discussions
• Analyze customer and service data to improve retention and generate new sales
• Maintain an orderly workflow according to priorities

Preferred Qualifications

Great attention to detail and time management skills

Benefits

• Unique lucrative opportunity to work with startups that could 10x your career
• Global exposure, working with clients from across the globe and from varied industries
• Fully remote work
• Competitive pay and always paid in USD